Terms and Conditions

Tracei Terms of Use

Using Tracei means you accept these terms. If you do not agree, stop using the app and the site. The platform is governed by the laws of the Kingdom of Saudi Arabia.

The service

Tracei is an intermediary between restaurants and cafes and suppliers of printing, packaging, and design. Tracei does not itself print the job. The supplier provides the technical offer and the price. Quantity, material, and handover date are part of the agreement.

Accounts

You are responsible for your account data and for every request, offer, or file submitted through it. Administration may reject a request or suspend an account for misleading information or unlawful use.

Quotes and auctions

A quote request stays open for the window shown in the app. An auction closes when its timer ends or under the award rules shown there. Accepting an offer binds both sides to the price and handover terms visible before payment.

Payment and escrow

Payment is staged: a deposit at agreement, and the balance after receipt is confirmed, at the rates and deadlines shown in the app. The amount is held and is not settled to the supplier until handover is confirmed, after the platform commission is deducted from the supplier. Missing the deposit or the second payment deadline may cancel the agreement as shown on the order.

Contact

Conversation and files stay inside the platform. Sharing phone numbers or other contact channels to bypass escrow or commission is prohibited.

Intellectual property

Tracei branding, text, and software are reserved. Design files a user uploads remain that user's responsibility, and the user confirms they have the right to use them for production.

Liability and changes

The platform is provided as the marketplace. To the extent the law allows, Tracei is not the party that produced a defective print job once a dispute review assigns that to the supplier. These terms may be updated, and continued use after an update is acceptance.