Privacy Ppolicy

Tracei Privacy Policy

This policy explains how we collect and use data on the printing and packaging marketplace. By using Tracei you agree to this processing under the laws of the Kingdom of Saudi Arabia.

What we collect

• Account details you enter: name, mobile, email, and type of activity
• Requests, offers, auctions, payments, and wallet activity
• Files you upload to describe the job, such as a design or a logo
• Technical device and app data needed to run and protect the service

Why we use it

To operate the market, complete staged payments and escrow, send order notifications, prevent bypassing contact masking, and answer support. We do not sell your personal data.

Who we share it with

We may share what is required with payment, hosting, or notification providers to deliver the service. The supplier and the restaurant each see what the order needs inside the platform, without publishing contact details outside it when masking is on.

Retention and your rights

We keep data for as long as the account, disputes, and legal duties require. You may ask to correct account data or close the account in the app or through support, unless a legal duty or an open dispute prevents that.

Updates

We may update this policy. The version shown in the app and on the site is the one in force. For questions, use the contact form on the site.